#customerservice #customersupport #chatbot

Lyro by Tidio


Lyro by Tidio (one of the most popular chat apps for websites) is built with small and medium businesses in mind. Its main goal is to deliver a personalised, fast, and efficient customer service experience. Just like a human support agent (but without hiring costs).

  • Powered by Claude (Anthropic AI), the most secure LLM on the market, making Lyro a safe and powerful chatbot to use.
  • The chatbot also teaches itself how to fine-tune its answers based on its interactions, uses data to adapt to incoming questions, and doesn’t give responses based on anything but your website data.
  • Lyro has the potential to greatly improve customer satisfaction by providing fast and precise responses 24/7, without limitations. It also drastically improves the support team’s efficiency by becoming their virtual assistant.
  • While the chatbot takes care of all basic requests and questions, human agents can focus on challenging stuff that requires human intelligence and attention. It's a scalable solution as Lyro learns from every conversation.
  • It creates new automated workflows once opportunities arise. Traditional chatbots are handcuffed by pre-designed conversational paths, but Lyro's intelligence allows it to understand customer questions and engage in meaningful, human-like conversations.
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