Magically replies to queries through a blend of artificial intelligence and human ingenuity. It's an efficient blend of human sensitivity and AI efficiency.
MagicReply works with your customer service agents to ensure that they receive fast, accurate answers. MagicReply utilizes conversations from previous interactions so your employees can provide world-class support at breakneck speed—without disrupting their existing workloads.
With MagicReply's multilingual, multichannel strategy, you can reach your customers wherever they are—in the language they prefer.
Automated Summaries allows agents to quickly scan a long conversation and get back up to speed with who, what, when— all in one easily digestible format.
MagicReply intelligently transcribes your support team's conversations with customers, giving them a leg up on speedy and accurate customer service.