Weav

Weav is an AI customer support platform that answers questions using your website, documentation, uploaded files, and resolved tickets. It combines support agents, website chatbots, and a shared inbox so you can handle routine enquiries without separating AI conversations from your team's work.

You choose how much control to hand over. Weav can prepare replies for you to review or respond automatically. A small software business could use it to answer setup questions, while its support staff handle account problems that need individual attention. Keeping the training material current matters: outdated instructions can lead to outdated answers.

The shared inbox brings AI and human conversations together, with conversation history available when someone takes over. You can create specialist agents, set routing and escalation rules, and adjust response length, tone, and prohibited phrases.

Ask Weav gives your team a private place to ask questions about products and policies. Internal users can inspect the sources behind answers and bring relevant information into customer replies. That makes it useful for staff who need an answer buried in company documentation.

Key features

• Knowledge training: Use website content, documents, and resolved support tickets to inform replies.
• AI reply assistance: Review suggested responses before sending, or enable automatic replies.
• Website chatbots: Answer customer questions through a chat interface on your site.
• Agent controls: Configure specialist roles, response style, and escalation rules.
• Internal knowledge search: Ask Weav questions privately and inspect answer sources.
• Reporting: Monitor support activity, with reporting capabilities varying by plan.

Pricing and limitations

Weav has a free starter plan with limited AI messages, training storage, and teammate access. Paid subscriptions increase those allowances and add more helpdesk capabilities. Automatic and scheduled retraining depend on the plan, and extra message credits or seats can add to the subscription cost.

Start with a narrow set of common questions and review the answers before turning on automatic replies. Check your expected message volume, document storage needs, and required integrations when choosing a plan.

Alternatives to Weav

• CoSupport AI: AI customer support automation and reply assistance for support teams.
• CustomGPT: Build an AI assistant that answers questions using your business content.
• Lyro by Tidio: AI customer service for businesses using Tidio's chat and support tools.
• Hiver: Adds voice and WhatsApp support, skill-based ticket routing, AI reply assistance, custom fields, SLA tracking, and internal helpdesk workflows.